Payment
We accept payment via direct bank transfer or credit card (Visa, Mastercard, American Express) with 1.4% surcharge. Payment of tuition is required to be made in full prior to course commencement. We do not keep customer credit card details and do not surcharge any more than financial institute surcharges MoTai Mandarin.
If student has difficulty in paying tuition, student can contact our staff to discuss alternative payment plans which may be arranged to individual circumstances.
Enrolment
Group Class
Student enrol course and take classes as per course design. Casual bookings or pro-rata weeks bookings are not accepted.
Private Class
Due date of completion applies for private class enrolment. Student enrol course by course designed hours. Extra hours, which will incur extra fees, may be required for course completion depending on individual circumstances. While student is recommended to enrol the course in full, partial booking can be arranged on request. However, a minimum booking of 10 hours applies.
Cancellation and Refunds
Course fees are non-refundable once a course commences. Refunds will be only provided if the course is cancelled by MoTai Mandarin.
Refunds are available if the cancellation is requested before the course commences, however a 10% management fees will be applied.
Rescheduling
Group Class
Course is conducted according to the date and time outlined in enrolment details. Class rescheduling is not available. Student unable to attend the scheduled class is at the student’s responsibility. Private catch-up class can be arranged on request but will incur extra fees.
Private Class
Individual classes may be rescheduled subject to teacher’s availability if requested at least 48 hours in advance. Class rescheduled to outside of business hours (Mon to Fri 9am to 5pm) will incur additional fees of the 20% of the hourly rate. Student unable to attend the scheduled class is at the student’s responsibility.
MoTai Mandarin reserves the right to reschedule class if the teacher is sick or when emergency situation takes place.
Teachers
MoTai Mandarin reserves the right to change teachers before or after the course starts.
