Payment
Full payment of tuition or quoted fee is required prior to class commencement. Payment is accepted by Direct Deposit, EFT or any major Credit Card (Visa, Mastercard, American Express and J.C.B) with 1.4% surcharge. Credit card surcharge does not apply for direct online enrolment. MoTai Mandarin does not keep student’s credit card details and does not surcharge any more than the financial institute surcharges MoTai Mandarin.
If student has difficulty in making full payment before class commencement, the office can be contacted for possible alternative payment plans which may be suitable to individual circumstances.
Enrolment
Group Class
Student enrols course and takes classes as per course design. Casual bookings or pro-rata weeks bookings are not accepted. Potential student who has studied the language officially before may be able to join a class at the appropriate level anytime with the reduced fee provided that the candidate attends an assessment organised by MoTai Mandarin and the interviewer concludes the candidate is suitable.
Private Class
Student enrols course by course designed hours. Extra hours, which will incur extra fees, may be required for course completion depending on individual circumstances. While student is recommended to enrol the course in full, partial booking can be arranged on request. Minimum booking for private class is 10 hours.
Non-children private class booked outside of the hours of Monday to Friday 8am – 6pm will incur 20% additional fee. Due date of completion applies for enrolled private class hours. Unused hours by set due date are to be forfeited automatically. Extension of due date can be requested for special circumstance and would be reviewed by MoTai Mandarin on a case by case basis.
Travel cost applies to private class held outside of MoTai Mandarin centre (Sydney and Parramatta CBD excluded) and the fee will be calculated by the fastest travel time from MoTai Mandarin centre according to Google Map multiplied by half of the standard hourly rate.
Cancellation and Refunds
Tuition is non-refundable once the enrolled class has commenced. Before commencement, refund can be provided but will incur 20% management fee. Full refund is only provided if the class is cancelled by MoTai Mandarin.
Rescheduling
Group Class
Course is conducted at fixed day and time student has enrolled. Class rescheduling is not available. Student may join a class of the same level at different time of the week if there is any available. Student unable to attend the scheduled class is at the student’s own responsibility. Private catch-up class can be arranged on request but will incur extra fees.
Private Class
Individual sessions may be rescheduled subject to the assigned teacher’s availability if requested at least 48 hours in advance. Non-children individual session rescheduled to outside of the hours of Monday to Friday 8am to 6pm will incur 20% additional fee of the session. Student unable to attend the scheduled class or fails to request for rescheduling 48 hours in advance is at the student’s own responsibility.
MoTai Mandarin reserves the right to reschedule class if the teacher is sick or when emergency situation takes place.
Teachers
MoTai Mandarin reserves the right to change teachers before or after the course starts.
