Enrolment
Group Class
Student enrols group class by whole terms or modules. Partial enrolment may be allowed subject to placement assessment and the centre’s recommendation. MoTai Mandarin arrange student in class based on enrolment form. Student should pay close attention at enrolment and ensure they complete the form and enrol in favour of their personal circumstances. If there is any doubt or questions, student should contact the office for clarification before submitting enrolment. Whilst MoTai Mandarin may be able to accommodate any request of changes post enrolment, it is not obliged to do so. Student enrolling in a tuition and unable to attend is at the student’s full responsibility. After enrolment submission, student will be arranged in class according to the enrolment form. Confirmed class details will be made available and notified via email one week prior to term commencement. It is student’s full responsibility to check their emails (including spam/junk box) and make sure that the information is received.
Partial enrolment may not include textbook and the tuition fee is calculated based on the individual sessions you will attend multiplied by the ‘Individual Session Rate’ (cost per session). Refer to Timetable & Fees page for ‘Individual Session Rate’. Student enrolling partially should confirm the number of the session they will attend at the enrolment and tuition fee is required to be paid in full prior to attending the first session.
While there is no formal catch-up class/lesson provided for group class student when they miss/anticipate to miss a lesson, MoTai Mandarin strive to swap class for the affected student should there be any availability. Students may catch up themselves by referencing the progress note, handouts or any materials available on student portal or book eligible tutoring session for support. Student can also book private 1-On-1 lessons to catch up, however extra cost will apply. Student should be fully aware that group class is not private tuition and is conducted on a fixed timetable which student agrees to commit at enrolment. Therefore, student should endeavour to make to each lesson to avoid being left behind of the progress.
Private Class
Student books private class directly via the quote received and the class will be arranged accordingly as per the quoted details. Minimum booking for private class is 10 hours. Student should read the quote carefully before acceptance and making payment as any changes requested after booking may occur additional charges. If ‘Fixed Class Time’ option is chosen, student will be unable to cancel, reschedule or pause any of the scheduled lessons. If student is unable to attend class according to the agreed schedule, student bears full responsibility and the lesson(s) will still be charged. If student chooses ‘Flexible Class Time’, any request to cancel, reschedule or pause the class should be made with the office by providing at least 48 hours notice in advance. Failing to meet this notice period when requesting class changes will result in the lesson(s) forfeit itself. To encourage consistent learning, due date of completion applies for each booking. If extension is needed, request should be made with the office 48 hours in advance. Additional travel cost applies for class held outside of Sydney CBD area.
Cancellation and Refunds
After Commencement
Any tuition cannot be cancelled once commenced. If cancellation is requested, no refund will be provided. Special consideration will be given to personal sickness or compassionate grounds and proof of evidence may be asked.
Before Commencement
Partial refund will be provided if request of cancellation is received in writing before commencement. Cancellation fee in the amount of 20% of the paid tuition will apply and 80% will be refunded.
Rescheduling
Group Class
Group class is arranged according to student’s enrolment form and the lessons are scheduled on a fixed timetable. The enrolled course or any individual lessons cannot be rescheduled, paused, deferred once enrolled. Student unable to attend the enrolled course or any individual lessons is at the student’s full responsibility. Special consideration will be given for personal sickness or compassionate grounds and student may be asked for proof of evidence.
Private Class
If ‘Fixed Class Time’ is selected in class request, lessons will be held on a fixed timetable as per agreement and cannot be rescheduled, paused or deferred. Student unable to attend class as per scheduled bears full responsibility and the lesson(s) will still be charged. If ‘Flexible Class Time’ is selected in class request, booked lessons can be rescheduled subject to 48 hours written notice in advance. Failing to provide the notice within this window will result the lesson(s) being forfeit automatically.
Tutoring
Tutoring is optional session for current enrolled student to attend subject to eligibility. Rather than being held as a lecture, tutoring is the support session, helping students with questions from their learning or providing opportunities for practice. Tutoring session can be joined by multiple students from different levels. Tutoring session attendance requires two days booking in advance.
Teacher
While MoTai Mandarin fully realises possible impact brought by staff changes, it reserves right to change its teacher anytime.
Payment
Full payment is required upfront prior to attending any tuition. Group class place or private class timeslot(s) will not be secured until full payment is received. If facing financial hardship, student should contact office for possible alternative payment options. Payment is accepted by electronic bank transfer or any major debit/credit card (Visa, Mastercard, American Express, J.C.B) with 1.4% surcharge. Card payment surcharge does not apply for group class online enrolment. Card payment is processed by bank’s online systems and MoTai Mandarin does not store student’s card details.
